Whirlpool India — Complaint reference - CHE[protected] - Registered mobile number [protected]

Hello,

I am from Chennai and this complaint is about my 4 year old Whirlpool Refrigerator (375 lit) that stopped working about 45 days back. Since there was lockdown, I was unable to reach the dealer regarding the complaint. I had lodged a complaint 2 weeks back with whirlpool and the engineer had it checked and reported a faulty PCB Board. He said the part is unavailable and will try to source it.

I waited for a week and reached the service centre once again. But, they were uncertain about the availability of the part and said it might even take more than 2 months for the part to become available. While I raised the question about how a vital part can be unavailable for 2 months, they concluded that they are not even sure if that part will be available ever and offered to buy back my fridge and I will have to pay Rs. 22, 000/- in addition for the new one.

While I know that the spare part (1 PCB Board) only costs about Rs. 3K - 4K, it's a no-brainer for me to spend beyond what it costs to get it replaced. I think it is totally unfair to suggest this to a customer, especially during this testing covid times.

Also, it absolutely makes no sense to invest on a Whirlpool product once again, since they are saying they don't have a spare part for a relatively new fridge (4 years) and expect the customer to suffer due to that. More than the money part, I feel so cheated by the attitude shown towards a loyal customer.

Whirlpool offers a warranty for the compressor for 10 years, which means the fridge stands a chance to last at least for 10 years. Hence the non- availability of the part is simply not acceptable.

My humble request to them is to provide me with a spare fridge (ASAP) until they replace the faulty part in my present fridge. (I am more than willing to pay for replacing the part.)

Regards,
V Vignarajan.
[protected]@gmail.com
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