[Resolved]  Whirlpool India — compressor out of stock from service provider - no care for the customer

Address:Kolkata, West Bengal, 700028

Hi team,

I have logged my complaint on 2nd january as 1st january was holiday for the company. I am having cooling problem from 31st december. One of the service person came to see my fridge and detected problem with the compressor.

They ordered a new compressor and they are asking for 4-5 days time to do the servicing. Please try to understand my situation and try to understand the urgency i have. It seems the local service provider does not even care for my concern. Please help to fix my problem asap.
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Feb 8, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
Whirlpool India Customer Care's response
Dear Customer,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.
Verified Support
Jan 04, 2019
Whirlpool India Customer Care's response
Dear Customer,

We hope our service team has already shared the requisite information regarding the required part concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.
Verified Support
Jan 07, 2019
Whirlpool India Customer Care's response
Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
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