[Resolved] Whirlpool India — convection microwave related problem

[Resolved] Whirlpool India — convection microwave related problem

B bhand13 from Gurgaon, Haryana

Sir I'm really surprised about your service. The technician who came before you is here today, even though i told you in the morning to send a man who knows all this. He usually opened the machine and said there was no problem. Even though my wife said that according to your recepie book i cook the cake in convection in mannually and desert method, the cake is burning and three times i have done the same thing three times. But he replied it was happened due to temperature and ask me to call him tomorrow to know the resolution. I don't understand the issue and i am astonished. I think if i don't get proper action from your side i should go to consumer court for justice. Yet it remains warranty. My address is village=garalgacha, district=hooghly Police station=chanditala, near surobala vidyamondir Post offfice garalgacha Hooghly, west bengal 712708. Phone [protected]/[protected] Product serial number cnc 18301507 Was this information helpful? No (0) Yes (0)
Sep 23, 2019 Complaint marked as Resolved Problem attended by Whirlpool and resolved . Whirlpool India customer support has been notified about the posted complaint. Verified Support Sep 13, 2019 Whirlpool India Customer Care's response Dear Team, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support. Verified Support Sep 16, 2019 Whirlpool India Customer Care's response Dear Team, Our service team tried to contact customer but couldn't get through since long. Hence, we are closing this complaint. Regards, Whirlpool support Sep 16, 2019 Updated by bhand13 First of all, those who came in yesterday often said that they were not cookers so they did not know how to cook. What happened yesterday was written on the job card. To prepare the cake, he first saw the door open at 1.5 minutes 110 degrees temperature and then kept it 1.5 minutes again and after running at 1.5 minutes 170 degrees temperature, it was seen that the smoke was rising again and again for 1.5 minutes. The shipment then turns out to be something like cake, after a while it becomes very hard again. The last thing I do is call a cooker and spend the money if he /she says there is a problem and he goes away to tell you. I do not understand where the problem is solved here. Anyway I have talked to the cooker and I will bring him up at a cost of Rs 750 but I will tell you right away if I am not dead. I sent the job sheet photo for your convenience Verified Support Sep 18, 2019 Whirlpool India Customer Care's response Dear Team, Our service team has shared the required information with customer regarding his appliance issue. We request your understanding on the same. Regards, Whirlpool Support
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