[Resolved]  Whirlpool India — dead product sold by retailer nutan electronics and no service by whirlpool service center and green dust service centre

Address:

New Delhi, Delhi, 110085

Dear Sir,

I am writing this mail after I got fed up doing daily complaints with Retails shop where I had purchased the Whirlpool Refrigerator, this thing i never expected to have after purchasing a product of such a reputed company like you which is Whirlpool.

As per retailer the refrigerator was of second and was being under very good condition only fault was on the body with dents due to which it was sold under seconds.

But after one week only I realized that I was cheated and I even called up retailer so many times but there was no response, and after 2 weeks of repeated phone calls complaints he mailed to Green Dust Company who is a third party company for warranty related issue of second hand fridge, but even it was a waste of time as no body responded to our mail and phone calls.

After few weeks when there was no response form retailer, Green dust company and whirlpool service center I went to shop where I had a good high voltage conversation with the retailer shop owner as he was the one who has sold us the fridge but he told me that I cant do any thing as I am only a retailer and you can go to Consumer Court and I (Retailer) gives a dam.

Now the problem is this that I have purchased this fridge and it is not working Retailer, Greendust Third Party Service Company and Whirlpool Service Company they are not giving me any service and my fridge is not working after my purchase of fridge i.e 28/08/2018.

The most important thing this fridge is installment based and financed from Bajaj Finance thus my address is what it is given in the company i.e L-79, Second Floor, Kirti Nagar, New Delhi, Delhi-110085. but the shipping address is of my shop where the fridge is being used and still today also it is here we have not changed any place.

Please help me as I have paid 22, 500/- for fridge and it is a hard earned money and due to cheating and unethical behavior of Retailer M/s Nutan Electonics, B-4/148-150, Sector-7, Rohini, Delhi-110085. I have being cheated and feel harassed by all the parties who are involved in the process.

I need my money back and want to return the fridge back or i will go to consumer court to settle this deal and make every one party for not resolving the problem and cheating with consumer as the fridge is only 1 month old.

I am attaching the bill along with this mail which was given by retailer which has all the rules and regulations protecting him (retailer) written down below and cheating with the consumer and providing only one sentence that you can go to consumer court i cant help you. As this is between Whirlpool Company, Green Dust Company and Whirlpool Service Center and I am not responsible as I have written all the Laws under my bill.

what a strange way to cheat consumer is there any one from Whirlpool company who can help me.

Thanks & Regards,

Abhishek Kapoor
Contact:- +91-[protected].