[Resolved]  Whirlpool India — defective refrigerator delivered and not being replaced.

Address:Hyderabad, Telangana, 500042

Dear sir/ madam,
I purchased an intellifresh / neo refrigerator (Model: ff 2d 355 d/2017) from “sri kalyani” (House of electronics), sukhnivas building, 8-1-416 and 417, r. P. Road, secunderabad on 08.09.2018 by paying an amount of rs 33, 630 /- including transport changes.
The item was delivered on the same day evening. When opened it was found that the both the doors of the refrigerator are deformed in the front portion, improper alignment and some of the internal fittings are missing.
Upon reporting the service engineers responded lately and recorded the observations. However, till date the item has not been replaced.
It is shocking that such a big company is supplying defective items with no regret and there is no arrangement for taking the item back. It is also interesting that the shop has also ignored the warranty certificate and not put the dealers stamp and signature.
Under this situation i request you to replace the items immediately to maintain the good name of your company.
With thanks,
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2018
Whirlpool India Customer Care's response
Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3568
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information