Whirlpool India — defective whirlpool refrigerator and frequent issues with cooling

Address:

560033

This is to bring to the notice of whosoever is concerned that i purchased whirlpool refrigerator bearing sl no - inc[protected] on 27 march 2016 from pai international, bangalore for rs. 17, 300/-.

Initially, it was working fine later started the issue where no colling for which we made a complaint to whirlpool service center regarding my fridge.

After multiple follow ups the technician came and checked and informed that gas has to be filled and he will be sending another technician who is doing this and he came and filled the gas and checked but it was not working then he identified that no issue with gas where compress is the problem then he replaced the same and filled the gas and charged us with rs.2900/-. He also gave 3 months of warranty.

The refrigerator has worked exactly 3 months again we found same problem, it was working but no colling was happening, since i was not in town and the complaint was raised on 29th march 18 and technician came and checked on saturday (31.03.2018) and informed that problem is with compressor or gas to be filled and said that he will be sending another technician by sunday or monday (02.04.2018) but nobody came on that day.

Yesterday, i got a call from your technician that he will be coming and examining the issue and came at 02:20 pm said that compressor is fine, no need to fill gas but the exact issue is with freezer box and some blockage has to removed it has to be replaced with new one which will cost around rs. 3000/- approx...

As we were not satisfied with your technicians, we contacted other fridge technicians from our end. They examined and said that fridge is in good condition during earlier gas filling the old block has to be removed properly, which will take around 45 minutes of time, if it is not removed properly it will cause a choke in freezer box which also damages the compressor slowly. Now our fridge is completely dead. As he disconnected all connections.
Whirlpool has a very good brand image, second time we are having the same issues with your refrigerator. The reason we contacted whirlpool service center is to get a quality service. Irresponsible employees like this and unqualified technicians are actually causing damage to the brand image whirlpool.

We already spent rs.17, 300 and purchased your product after a year again spent rs. 2, 900, now again we cannot spend rs. 3000/- aprrox.
I am extremely anguished and disappointed with your product and the way your unqualified technicians in the leading & reputed electronic appliances manufacturers,

As you know there are best products in the market, i have selected your brand because of the trust and reputation but now i am regretting myself why i have purchased whirlpool, with this worst experience i will never recommend to purpose any of your products to anybody.

We kindly request you to help us in this issue by either repairing your refrigerator free of cost or kindly take back your product, as we are not ready to spend frequently spending double or triple than amount that we have spent on your product.

Thanks for understanding my concern and looking forward positive feedback.