Whirlpool India — Deficiency in service

Address:

Mohali, Punjab, 160052

Ichouhan satvinder singh sisodia is practising advocate at punjab and haryana high court chandigarh since last 15 years and customer of your product as i purchased whirlpool doble door fridge in 2012 and on February 2017 their is cooling problem and ice formation .. i requested for checkup at customer care...engineer visited and advised for compressor change...on his advise compressor is changed for rupees about 9000 /- and it is assured that cooling problem will not be there now, but the cooling problem remained same ...the detail of compressor is attached with this complaint ..many time i called the service centre but they asked for some time to sought out the problem..again i made request in may to check on customer care ...i got a call from service dealership and was informed that since the contract of previous service centre who changed the compressor is changed and i have send the fridge by carrage to the service centre and for that i have to pay 650 + 450 as carrage and engineer visit...i informed them that it is the company issue of change of service centre and as per company norms i have to be provided service for compressor for one year but the incharge of the service centre talked in very unhealthy way and said that he cant provide the service on site...my point is if the company can replace for Rs 9000 at site then why cant it be again checked in warranty on the site itself...it is only that now the service centre is changed and the customer is befooled of his hard earned money and the company is not going to get anything...my residence address is chouhan satvinder Singh sisodia advocate 4106 sector 68 mohali pin code 160052...my phone number is [protected]...and do treat this complaint as legal notice and of within 10 days my fridge is not repaired on site i will be compelled to take my case to the legal court of law for redressal of my griverance along with damages for deficiency in service change of fridge and cheating with customer by company end, harassment to the tune of one lakh rupees due to service centre because till date my complaint is not closed from the company end..