Whirlpool India — Delay in Replacement of Defective Refrigerator (COMPLIANT ID: KOL[protected])

I am writing this email concerning the product (Whirlpool Multi door refrigerator) that was purchased on 26.06.2022

The machine (refrigerator) stopped working on September 26 and we filed a complaint (ID:KOL[protected]) with the service desk. Engineers tried to fix the problem over the course of the following three days, but sadly it turned out that the fridge was defective and could not be fixed and needed to be replaced.
The service team requested a replacement on September 28. They provided us Mr. Soumya Aditya Roy's (the service center manager's) contact information and instructed us to contact Mr. Soumya about the replacement. He informed us that the replacement process would take a maximum of 10-15 days, and we would receive the new machine in a similar amount of time.
Post our call on 28th, I started calling Mr. Soumya again from 7th October to know the update on my ticket. I made several attempts to contact Mr. Soumya for a couple of days, but he never picked up or returned any of my calls. Due to Mr. Soumya's lack of professionalism, we got in touch with the service team once more and requested any additional contacts.
The customer service team provided us with another contact information and informed us that she manages Mr. Soumya and works at the company's headquarters. We have been in touch with her for the past 15 days, but we do not see any progress on our request.
We still haven't received our new machine as of today, and every time we call, either they do not respond or if they do respond, we only get the updates that the product is out of stock or that our request for a replacement is in process and will be delivered in couple of days and this has been the story for the past 15 days.

I regret to say that I am extremely unhappy with the service and I eagerly await your prompt response and a solution to my issue, which has already caused me a great deal of inconvenience for the last one month.