[Resolved]  Whirlpool India — Double door inverter technology fridge

Address:Jaipur

Whirlpool after sale service is wrost. Customer service provided by them is misleading and they fraud to customers.
Today my fridge stopped giving cooling and hence I called customer support.
The technician from bedi enterprises visited to me and said that the fan of refrigerator got damaged because we have not installed stabilizer with it

He convinced us to buy the stabilzer worth rs 2500 and told to replace the damaged fan, it will cost 3000 and plus his visiting charge of rs 480. Total bill came to rs 5300 from which he gave discount after a lot of buzz. We paid total 4500 for fan, stabalizer and visiting charge .

Due to the curiosity I went to local technician and he examined the old fan and it was working fine. I was shocked to see it.
The technician did a fraud to us by telling that fan is damaged and need to be replace.
He also mislead us by convincing us to buy a stabalizer as well which was not required.

Whirlpool is fraud, it's customer service fraud. I need my amount back 4500 else now I will to consumer court.
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Aug 12, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2020
Whirlpool India Customer Care's response
Dear Team,

"Explanation Done"

As per customer our service Engineer explained him about Stabilizer and same is working fine.

Hence, we are closing this case.

Regards,
Whirlpool Support
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