[Resolved] Whirlpool India — escalation: 1 week pending service, in spite of amc

ShivaniJain123

Address:

104 Mahaveer Pride, Bilekahalli, 560076

I have a fully automatic top loading washing machine, which stopped working on monday 3rd feb.
Complaint was raised and technician came on wednesday. Within 5 mins, the machine stopped again.
Inspite of repeated complaints since then, no service technician has visited.
Clothes are lying in water and getting spoilt.
One technician, whose number was give by your service center, on asking when he would come replied "throw the machine in dustbin". This is no way to talk to a customer. Forget about providing the service.
Kindly escalate the matter.

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Mar 24, 2020

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Whirlpool India Customer Care's response Dear Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support

Verified Support

Feb 22, 2020

Whirlpool India Customer Care's response Dear Team,

Our service team tried to contact you but couldn't get through since long.As per service team appliance issue has been resolved.

Hence we are closing this case.

Regards
Whirlpool Support