[Resolved] Whirlpool India — faulty washing machine delivered by whirlpool and snehanjali electronics and delayed to replace. also not provided compensation | |
Dear sir / madam, I had purchased whirlpool washing machine from snehanjali electronics virar east on dated 5-feb-2020 costing rs.12500/-. On next day machine delivered at my home but it was faulty piece. Drayer of the machine was not working. Therefore i asked to snehanjai electronics and whirlpool to replace this machine. But they both given me reason to delay for replacement. I had purchased this machine for convenience of my old parents. But both were not agreed to replace machine as early. So i registered complaint to grahak suraksha sewa to get me justice in this case. Their executive promised me to do the needful for early replacement and also told they will provide me compensation from whirlpool and snehanjali for whatever delayed done by them and due to suffered by my old parents. Grahak suraksha sewa executive charged me rs. 3250 for this process and to get compensation amount. Finally by lot of follow-up machine replaced after 19 days on dated 24-feb-2020. But till date no any kind of compensation amount received me from any party. I have attached herewith all concerned documents of this case. These are washing machine bill, grahak suraksha sewa snapshot and snap for rs. 3250 paid to them as fees. Letter send to grahak suraksha sewa regarding this case. Now i am sending any email to grahak sewa but it's getting undelivered and if i tried to call or message them through their whatsapp number then they are not replying. I don't understand how grahak sewa can ignore in such case. I am not demanding more amount of compensation. I am expecting to get at least whatever expenses/fees i have incurred in this process that is only rs.3250 and nothing else. Requesting you to please do the needful to get me compensation. Your co-operation is highly appreciated. Thanks & regards, Sanjay balwant kadam. Calling number – [protected] Whatsapp number – [protected] Email id: sanjay. [protected]@gmail.com Was this information helpful? | |
Apr 4, 2020 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Mar 04, 2020 Whirlpool India Customer Care's response Dear Team, We have forwarded the concern to our concerned department and will update you status shortly on same. Regards, Whirlpool Support Verified Support May 09, 2020 Whirlpool India Customer Care's response Dear Team, As the COVID-19 situation evolves we want to assure you that the health and safety of our employees, customers and partners is our top priority. In an effort to protect our community, customers and employees, we are working with limited staff hence, there would be delay in services. Request your understanding on the same. Regards, Whirlpool Support Verified Support May 20, 2020 Whirlpool India Customer Care's response Dear Team, Our service team tried to contact with customer but couldn't get through. Moreover, please contact to our customer care[protected] for further assistance. Regards, Whirlpool Support Verified Support May 30, 2020 Whirlpool India Customer Care's response Dear Team, As per customer his appliance issue has been resolved. Regards, Whirlpool Support | |
 1 Comment | |
Comments
I am having to face false promises and unprofessional service from Whirlpool for a one year old washing machine that I purchased. Not expected from a brand like you. If there is any ethics left please revert back to [protected]
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3569
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information