[Resolved]  Whirlpool India — freeze

Address:M/s Kay Dee Audiovision P Ltd, P-5, Ocean Plaza,Sector-18, Nodia-201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchased wirhlpool freeze from m/s kay dee audiovision p ltd, p-5, ocean plaza, sector-18, nodia-201301 vide bill no p-304 dt 5/5/19. But it is surprise that goods delivered different or incomplete as per pics shown and discussed at show room. The first aid kit is missing.

The product must be delivered as per commitment. The company may either return the money of missing items or supply the missing items. No action has been taken by m/s whirpool.

Mallika rani/ ajay kumar
Ph no-[protected]/[protected]
Complain reg no-gb[protected]
+2 photos
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Jun 14, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
Whirlpool India Customer Care's response
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Verified Support
Aug 12, 2019
Whirlpool India Customer Care's response
Dear Customer,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool support
Verified Support
Aug 20, 2019
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that our service team has already shared the final communication to the customer.

Regards,
Whirlpool Support
Complaint comments 

Comments

My ac is not working properly. Very less cooling calling to customer care many times they are not responding.
How many times we have to call. When called with in 24 hours u will get a call but after 24 days also i am not getting any call
Whirlpool India Customer Care's response, May 22, 2019
Verified Support
Dear Customer,

We're really sorry for the experience you had. Please share your mobile number & complaint number with us. We'll surely look into it.

Regards,
Whirlpool Support
I have recently bought a Whirlpool AC from flipkart. And I have been calling them for an issue. It has been 8+ days since I logged in the complaint. My request No: BG[protected]. NO RESPONSE SO FAR FROM ANY OF THEM. I am calling them everyday, still no repsonse. please do go for Whirlpool products. If service is pathetic, So will be their product.
Whirlpool India Customer Care's response, May 22, 2019
Verified Support
Dear Customer,

We're sorry for the experience you had. This concern has been raised with our service team. Our service team will get in touch shortly with an update on this concern.

Regards,
Whirlpool Support

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