[Resolved]  Whirlpool India — Fully automated washing machine

Address:

Plot No. A- 4, MIDC, Ranjangaon,,Taluka- Shirur, Pune District Maharashtra 412220

Dear Sir(s)

The undersigned had on 8th June, 2020 purchased fully automatic washing machine {31331 WHIRLPOOL WM 9.5 KG 360 BW PRO H- BATCH: [protected]} from Channa Electronics (Regd office: AA 21; SHALIMAR BAGH, DELHI) for Rs 26, 650 paid vide credit card. ( Copy of Invoice enclosed)

The machine was delivered the next day on 9th June, 2020. To our dismay and shock, last week around 18th June, 2020, after the machine was put into motion, the water started coming out of the outlet and there was a beep sound signalling that there was no water inside the machine though the machine had a dedicated water connection. A complaint was lodged with your toll-free no [protected] and one person by the name Manoj attended to the complaint. He stated that there is some substance which has got struck and has resulted in the machine not performing. He overturned the machine and rectified the said impediment.

The machine performed for one day but the next day again it stopped. This time the water got struck in the machine and their was no out flow. We again called the toll-free no and the same Person Manoj attended to the complaint (No[protected] on 26th June, 2020 and after examining the machine stated that some part needs to be changed.

You will appreciate that if within ten days of purchase there is a defect in the machine, no consumer would like to keep such a machine. It was purchased on the recommendation of Mr Vaibhav, owner, Channa electronics and it was expected to give certain service and be o[censored]tility to the purchaser.

I demand immediate replacement of this defective piece. This fact was made known to Manoj and yesterday to Mr Vaibhav at the Channa Electronics. I was informed by Vaibhav yesterday that he shall take the issue with the Company and let me know but till the time of writing this mail he has not reverted. I have not been apprised of the outcome of my request.

Be it noted that the goods bought by me suffer from one or more defects, that the defect has happened within the warranty period and that too within two weeks of the purchase of the machine. There is a deficiency of service as the said engineer from the Vendor company has failed to rectify the defect and the said Vendor Channa electronics has failed to attend the complaint to the satisfaction of the purchaser. This is a clear case of deficiency of service. I have been misrepresented and mislead that the machine gives a particular performance and is better than other machines in the same category by Mr Vaibhav thereby indulging in an Unfair trade practise. I am a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019 having bought the machine for sel[censored]sage i.e washing of clothes.
Thanking you

GPS SAHI
[protected]