[Resolved]  Whirlpool India — grievance regarding refrigerator repairing

Address:

New Delhi, Delhi

Dear sir/ ma'am,

I have been using a whirlpool double-door fridge model no. Ff400 since 2007. This year, in mid of august i faced a cooling problem in the fridge lower portion (Freezer was working fine) and called up on [protected] / [protected] to lodge a repair request.

Consequently, mr. Ashok (Reachable on [protected] and [protected]) came to address the issue and informed that the freezer fan motor of the fridge needs to be replaced. Hence, he came the next day, changed the fan motor and asked for a payment of rs.3500. I was not at home that time, and when my wife asked for a bill, mr. Ashok mentioned that the payable amount would be rs.5500 if he issues a bill. Also, he said that the company offers a 3 months warranty, but he instead would give one year warranty if we don't take the bill. My wife agreed and paid him rs.3500.

Now recently, in december 2018, i again faced an issue with the fridge wherein it was making beeping sound at regular intervals. I called up mr. Ashok directly and he visited on 18th dec. This time, he changed a small black-colored cylindrical part which he called sensor (Photo attached) and charged us rs.2000 for the spare part which according to him was worth rs.3200 with bill.

However, the fridge didn't stop making the beeping sound, and i had to call up mr. Ashok again after 3-4 days. This time he mentioned that he would suggest changing the module which would cost rs.4500 + service charge + taxes according to the company's price sheet, if i want a bill.

Since i had already spent rs.5500 in the last 4 months to get my fridge repaired, and there was another high cost of rs.4500 involved i double-checked with mr. Ashok if he is sure that the problem lies with the module and changing it will solve the problem. As he didn't have an answer to it, he visited again and made some changes to get the fridge stop making any sound at all, and informed us he has adjusted the sound with sensor. But now, the fridge doesn't even beep when it should in cases like when we leave the door open, etc.

I had called up on company helpline in august given the trust i had on whirlpool as a brand; however, if the company's engineer would try to fool the customer for his vested interests then it's a matter of great dismay and i feel cheated. At the age of 68 years, i have used several whirlpool products throughout my life but haven't faced such a problem in the past.

May i please request you to look into the matter personally and confirm if the charges taken by mr. Ashok (Whirlpool certified engineer) are genuine and the services provided by him up to the mark?

Thanks & regards,
R k jindal