[Resolved]  Whirlpool India — I complain about my washing machine not showing me the correct program function

Dear sir / madam,

My whirlpool washing machine was not showing me the correct program function so i called the company technician to rectify the same... He suggested us to change the program panel which was changed 2 years back for the new machine... I asked him for any chances of repairing the panel to which he said "no"... He took a handsome amount of around 700 rs for the visit charges and left without doing anything... I called for the external repair technician and he made my machine work without replacement of panel...
My question is that is there really a expert technicians whirlpool is having or they are just to take exorbitant money from customer for unjustified reasons??? I am really disappointed with the customer service of whirlpool being a customer for more than 10 years with my family buying whirlpool products...
I assure you that i won't buy any whirlpool products in future and won't recommend it anyone...

One unsatisfied disappointed customer
Vikas lokhande
Mob.-[protected]
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Nov 5, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2018
Whirlpool India Customer Care's response
Dear Vikas,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.
Verified Support
Oct 01, 2018
Whirlpool India Customer Care's response
Dear Vikas,

Our team member tried to get in touch with you, but sadly couldn't reach you. Please share an alternative number with us or let us know the convenient time to contact you.

Regards,
Whirlpool Support.
Verified Support
Oct 05, 2018
Whirlpool India Customer Care's response
Dear Vikas,

We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.
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