[Resolved]  Whirlpool India — ice magic refrigerator and nagpur whirlpool service center

Address:

Nagpur, Maharashtra, 440001

I raised a complaint with whirlpool authorised service center on 08.05.2019 for 1. Refrigerator not working 2. Change of freezer frame 3. Change of freezer door 4. Change of bulb.
On 09.05.19 service technician mayank tiwari visited and changed one part refrigerator started working.
Regarding complaint point no. 2. Change of freezer frame 3. Change of freezer door executive told me that part is not available and company stopped providing these parts as same are obsolete.
Authorised service center in nagpur akshay refrigrator given the same in writing in its letter head that they dont have parts and company also dont provide these parts.

I raised the issue with whirlpool on 09.05.2019 by phone call on customer care no. And also sent an email on 09.05.2019.

Again i followed up on customer care no on 11.05.2019 and 12.05.2019, an email reminder also sent on 11.05.2019 but till date no resolution of the same is provided.

Even i did not get any reply on my email regarding the status of my complaint.

You are pls. Requested to raise the issue and provide the resolution as the authorised service center providing wrong information in writing and customer care also not able to provide the resolution.