[Resolved]  Whirlpool India — ID: 1419646

Address:

Chittoor, Andhra Pradesh, 517325

In response to my complaint on oct 17th. the company sent me another fridge of same model after receiving the old one on 31st oct. this one also has the following damages. 1. compressor and the connecting parts seems tobe repaired just before packing.( the paint spilled all over the bottom support pack, photograph 1) 2. inside the fridge the support for second shelf is damaged(photograph 2) 3. inside door of freezer compartment has three dimples and small perforations ( holes) in several places unevenly( photograph3). The same was brought to the notice of the company person i.e. service in-charge ph no.[protected] on 31st itself.also talked to another person by name Raghu [protected]. they sent some technical person by name Ramanjulu ph. no.[protected]. He carefully observed the fridge and took photographs to send it to the company and accepted the manufacturing defect.On 1/11/16 the same was explained to the complaint cell no.[protected]. But till today no action taken. Already I spent Rs. 700 to transport my old fridge to the company stock point address and for transporting the received damaged fridge from transport office godown to my residence. Now I make a final request to he company to replace the fridge with the one in good condition without damages on their own expenditure or to pay me back the cost of the fridge which i bought from the dealer along with the transport charges i paid. Hoping early solution to my complaint.

Now, the company is asking me to transport the fridge on my own risk and they will pay through a cheque Rs 26500 (Rs 1000 less to the actual bill amount). Why should i bare the loss and risk for not my fault ? Kindly do justice to my complaint and request.