[Resolved]  Whirlpool India — incompetent technicians/ refurbished parts

Address:

122002

Have been a loyal whirlpool customer for over past 25 years. However my experiences with your incompetent technicians over the past 7 months has left me regretting my decision to buy your products.
I have a fully automatic white magic washing machine purchased in 2010.
This year it started giving me problems in march with le code flashing and it not going beyond the wash cycle.
A technician from j k enterprises came and replaced various parts for 6435/-
Again i had problems in september and a technician from the same company came and replaced parts worth 2505/-
The same problem recurred in october and this time i spent 9000/- on various parts.

However within 2 weeks the same problems started. And now i am expected to shell out money for parts replaced in march.

As you can see over a period of 7 months i have spent almost 18000/- on this machine.
I contacted your haryana branch coordinator mr. Rohit after getting his no from the customer care. He was extremely unhelpful and rude.

I want this issue resolved and my machine to be in working condition again. My opinion is that your company is either repairing the machines with refurbished parts or spurious parts.