[Resolved] Whirlpool India — installation not done

P V SURESH KUMAR

from Hyderabad, Telangana

Address:

Plot No 7, Aditya Gardens, Sri Sai Nagar Road, Pragathi Nagar, Kukatpally, Hyderabad, 500090

I have purchased whirlpool double door refrigerator on 18th january 2020 through amazon and delivered on 20th january 2020 and the same day installation request raised at 19:43hrs. No one called for installation and the fridge back side of the wheel not sit properly and the fridge is moving up and down. The same issue is share with amazon customer care, they said that at the time of installation, the concerned person will check and confirm if any replacement required. I have contacted whirlpool customer care 3 to 4 times. For replacement we have only 10 days, on that 4 days already completed. Please resolve the issue. My service request number is hy[protected].

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Feb 8, 2020

Complaint marked as Resolved

Today I got replacement from Amazon and installation/demo has done by the whirlpool technician.Thank you

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Whirlpool India Customer Care's response Dear Team,

In this case we are working on this case, will get back to you shortly.

Regards,
Whirlpool Support

Verified Support

Jan 25, 2020

Whirlpool India Customer Care's response Hi Team,

We got it checked with the service team and confirmed that customer's appliance replaced by Amazone.

Regards
Whirlpool Support