[Resolved] Whirlpool India — Issue in refrigerator

vikas2774

from Gurgaon, Haryana

Oct 21, 2021

Address:

204, T--09, Amrapali Grand Sec Zeta 1, Greater Noida

Hi am facing issue in the refrigerator which I had purchased in 2010. it is giving buzzer issue, every time we switch on any switch its buzzer starts giving sound continuously. Also facing issue of cooling.

I have raised complaints many times. Engineer says that main controller box issue, need to be replaced. But controller box is not available.

Same issue I had faced for washing machine. None of the engineers/ technicians were able to resolve the issue and ultimately we had to buy new product . we had to change the product, instead of buying whirlpool we bought LG.
Now if we don't get resolution then will again have to change the product.
Expecting the earliest solution of the issue.

Regards,

Vikas
[protected]

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Dec 16, 2021

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

Whirlpool India Customer Care's response Dear Team,

We have forwarded the case to the concern team. We will share the update soon

Regards,
Whirlpool Support

Verified Support

Nov 10, 2021

Whirlpool India Customer Care's response Spoken with the customer and final communication shared that, part is obsolete (H2 CORE BOARD BOX SUB ASSY-ONYX DLX) and refund/replacement is also not possible as the appliance is 10 years old. Suggested to purchase a new appliance. Hence case closed.