[Resolved] Whirlpool India — issue regarding ignoring of service complaints

Anish Animi

Address:

Flat no 306, vertical Heights, road no-5k,panchavati colony, Manikonda, Near Studio N, Hyderabad, Andhra Pradesh, 500089

Hi, i've purchased a 5-star rated whirlpool air-conditioner on 11th may 2019 through flipkart. But to my surprise it started malfunctioning within one month of it's purchase. I 've
Raised complaint calling whirlpool service center. They've sent a technician. He inspected it for an hour and finally agreed that there's an issue. He took pics of both indoor & outdoor units. Told that the component will get replaced with in one month. I've waited for six months.. But of no use.. I was continuously calling them, each time they are giving a different ticket number but nobody is turning up & issue isn't getting resolved.. Totally fed up with whirlpool service.
Pathetic experience..

Was this information helpful?

No (0)

Yes (0)

Apr 13, 2020

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2020

Whirlpool India Customer Care's response Dear Team,

We are looping your case to our concern department, they will get back to you shortly.

Regards,
Whirlpool Support

Verified Support

Feb 26, 2020

Whirlpool India Customer Care's response Dear Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support

Verified Support

Mar 05, 2020

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support