[Resolved]  Whirlpool India — massive burnt of refrigerator

Address:

560043

My 9months old 215 liters whirlpool refrigerator catched fire. The first observation made was the fire appeared from backside left bottom in refrigerator. Due to this product, my entire house caught on fire and incurred loss a huge loss. The company refused to pay for damages but the assistant sales manager of bangalore location mr. Niranjan achar has verified the photos and videos taken by his company technician and agreed to replace the fridge. I was then asked to select the model which i need in same 215 liters capacity. I have selected a higher value refrigerator for that they asked me to pay rs 2000. I have paid the same through dd on whirlpool india limited. But now they are not ready to replace the refrigerator because i don't have old completely burnt refregrator. It was thrown it due to their own company technician had told me that the burnt fridge is not required any more.