[Resolved] Whirlpool India — microwave oven service centre cheating customers | |||
My whirlpool microwave owen was affected by flooding incident last year in kerala. Same was taken by the authorised service centre in aluva after a months time of requesting them. They concluded that the main card touch buttons are faulty and it has to be replaced. Being financially down that time, i asked them don't repair now, will give it for repair once i have the money. Upon checking the owen after they returned the same, i found that they have replaced pcb with a faulty one and there was clear indication of foul play. My owen was submerged in water only by an inch and i had checked the pcb before giving for repair. There was no water/mud marks on the pcb while when i got back the owen, the pcb is found to be with fully dried mud which is a clear indication that the service centre has replaced my pcb with some other owen which was completely submerged in the water. Im clearly cheated. I hope in future, before authorising any service centre, at least you will check the credentials. Was this information helpful? | |||
Jun 14, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Apr 23, 2019 Whirlpool India Customer Care's response Dear Team, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support Verified Support May 13, 2019 Whirlpool India Customer Care's response Dear Team, We have taken a note of customer's feedback. We'll take appropriate actions to ensure this doesn't reoccur in future. Regards, Whirlpool Support | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Regards,
Srikanta Pradhan
[protected]
We're sorry for the experience you had. This concern has been raised with our service team. Our service team will get in touch shortly with an update on this concern.
Regards,
Whirlpool Support
We hope your concern has been resolved. Please let us know if there is anything else you need help with.
Regards,
Whirlpool Support