[Resolved]  Whirlpool India — microwave oven service centre cheating customers

Address:Ernakulam, Kerala, 683108

My whirlpool microwave owen was affected by flooding incident last year in kerala. Same was taken by the authorised service centre in aluva after a months time of requesting them. They concluded that the main card touch buttons are faulty and it has to be replaced. Being financially down that time, i asked them don't repair now, will give it for repair once i have the money.
Upon checking the owen after they returned the same, i found that they have replaced pcb with a faulty one and there was clear indication of foul play.
My owen was submerged in water only by an inch and i had checked the pcb before giving for repair. There was no water/mud marks on the pcb while when i got back the owen, the pcb is found to be with fully dried mud which is a clear indication that the service centre has replaced my pcb with some other owen which was completely submerged in the water. Im clearly cheated.
I hope in future, before authorising any service centre, at least you will check the credentials.
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Jun 14, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
Whirlpool India Customer Care's response
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support
Verified Support
May 13, 2019
Whirlpool India Customer Care's response
Dear Team,

We have taken a note of customer's feedback. We'll take appropriate actions to ensure this doesn't reoccur in future.

Regards,
Whirlpool Support
Complaint comments 

Comments

I had purchased one new whirlpool convection microwave. Heater is not working after 3 months. I’m trying to call whirlpool customer service from a month. They are not picking my call. Always get wait for few moment, our executives will reach you soon. But not getting any response.

Regards,
Srikanta Pradhan
[protected]
Whirlpool India Customer Care's response, Apr 25, 2019
Verified Support
Dear Customer,

We're sorry for the experience you had. This concern has been raised with our service team. Our service team will get in touch shortly with an update on this concern.

Regards,
Whirlpool Support
Whirlpool India Customer Care's response, Apr 25, 2019
Verified Support
Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support

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