[Resolved]  Whirlpool India — microwave solo

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.whirlpoolindia.com/ptd-microwave

This is to bring to your attention of the poor quality of the service received for my whirlpool solo microwave model no. 50002, serial no. Cnc[protected]. I purchased the amc of the said microwave on 4 july 2017 and the same is valid till 3 july 2018. (Bill of microwave and amc attached below in the mail)

Last night, i. E. On 14 july 2017, upon heating the food loud noise started coming from microwave along with a burning smell. I got afraid and quickly switched off the microwave.

Today morning i called your customer care service no.[protected]. And they told me that they will send the technician to my place and get the problem rectified. The sr number for which is gb[protected].

The technician visited my place toady around 1.30 pm and informed me that the magnetron is faulty and it needs to be replaced. Then he told me that i'll have to pay for the same. Approximate bill will be from rs. 1800 - rs. 2200. And my amc will be refunded.

I called the whirlpool customer care again after that and explained the whole thing. I was then referred to the escalation department and ms. Gracy from the escalation team told me that mr. Satish (Whirlpool customer care executive from delhi) will call me with a resolution.

I got a call from mr, satish (No.[protected] at 2.56 pm. Along with him on the call was the area sales manager and they told me that the amc is valid only after 21 days from the date of purchase as per their internal circular and hence i'll have to pay for the repair cost.

Nowhere in the amc booklet it is written that the amc will be valid from 21 days from the date of purchase. Nowhere on the whirlpool website it is written. No one informed me the same while purchasing the amc.

Is this how you people cheat your customers??? Harassing them mentally, giving false information, wasting time and money. And i thought whirlpool is a reputed brand. You people just proved me how wrong i was.