[Resolved] Whirlpool India — new refrigerator malfunctioning

 
1 Review
Gurugram, Noida, Uttar Pradesh, India
 Vivekanand Garg on Sep 9, 2019
We purchased a new refrigerator 185l model no. 70641 on august 17, 2019 and it has stopped working since yesterday, the company service engineer came in today and started giving vague explanations telling us that we would have to replace most parts including the compressor (Which according to the company has a ten year warranty), it’s hardly been twenty days since we bought the refrigerator and we are being told to replace almost all the working parts of a brand new refrigerator, this is extremely unfair and not expected from a company of whirlpool’s stature, would request the senior management to get involved and resolve this as soon as possible.
Complaint marked as Resolved Nov 8, 2019

Complaint Status


[Sep 09, 2019] Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Whirlpool India Customer Care's response, Sep 11, 2019
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Verified Support
Whirlpool India Customer Care's response, Oct 07, 2019
Dear Team,

Our service team tried to contact with customer but couldn't get through since long. Regrettably, we are closing this complaint.

Regards,
Whirlpool Support
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    Whirlpool India - new refrigerator malfunctioning