[Resolved]  Whirlpool India — no proper service

Address:Iyyappanthangal, 600056

On 14th nov’19 i have received my whirlpool semi automatic washing machine which i ordered through amazon, and the same day installation request was raised from amazon end with request i’d (Cn[protected]) and i called whirlpool and confirmed that i have received the product make sure they send person for installation asap. But on 16th nov’19 when i called whirlpool there was a surprise that the request id mentioned above is closed stating product not delivered and i was shocked and raised another complaint (Cn[protected]) and with that dialled local whirlpool and informed about situation and arranged technician on same day which is 16th nov’19. I got the technician number and called him and he confirmed that he will be coming around 6pm since he is attending another service for ac and i was agreed and from 7pm he’s not responding my calls since next day is sunday and they wanted to ignore and continue this from monday which is not acceptable. Washing machine being idle for 5days. And whirlpool is not taking ownership and not responsible, and they don’t care about customers. My parents waiting for 5days for person to come and guide the machine. This is ridiculous the demo will take only 5 mins and why people hesitate and prolong. This is the technician name and number. I want this to be closed by today or latest tomorrow.

Technician name: karthik
Number: ‭[protected]‬

Regards,
Manoj
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Dec 30, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2019
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support
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