[Resolved]  Whirlpool India — No Service Support for Double Door Refrigerator 2009 model

Address:

Hyderabad, Andhra Pradesh, 500012

My Double door refrigerator (2009 model) got broke down on 23rd November 2016. I called up the customer care on 25th November 2016 and got the complaint registered. Next day technician visited our house to see the issue. After inspection, he told that the WIRING KIT has been damaged by rats and could no longer be repaired. He also told us that this WIRING KIT may not be available in store since this is an old model, so the only way to fix this is to replace it with some TIMER model which will cost us 4500INR with just 3 months warranty.

My concern is that why they don't have WIRING KIT available in their stores. Doesn't this imply that Whirlpool don't provide any support for their 2009 refrigerator models?
Secondly why only 3 months warranty even after replacing it with TIMER model. why one would go with company's provided services when they couldn't provide at least 1 year warranty on their services itself. My Registered mobile no is [protected].

This is really putting Whirlpool and its services in very bad light. Hope my complaint would be resolved at this forum.

Below given are my complete details.

Sandeep Gupta
5-3-396, Old Topkhana Road, Near Osman Gunj
Hyderabad
Landmark: behind Bhandari Glass Company