[Resolved]  Whirlpool India — non attending the washing machine complaint

Address:	ward no 4 Nurpur distt kangra, Kangra, Himachal Pradesh, 176202
Website:	whirlpool.com

I am using fully automatic washing machine and my machine is under and within warranty period. I have lodged a compliant on 25/02/19 as the upper lid had been detached from the hinge. Two mechanic visited the place and fixed the lid with some locally purchased adhesive tape. They have been told that the tape is not fixed and that was not proper tape for the heavy lid but they refused to acceed my request and asking for service charges for rs 1000/- for two person plus rs 100/- for tape charges. But i have instructed from customer care center that only rs 140/ has to be given for mishandling charges only nothing else as machine is under warranty period. On 13/03/19 the same problem again arise and lodged a compliant at service call center [protected] but till date no representative has visited to resolve the issue. I have called for reminder on 14/03/ and 15/03/19 but no one contacted so far.
It is pertinet to add that ai am your customer since 02.01 2001 and using your product since that time i. E semi auto machine and refrigerator etc but i have never faced such type of irresponsible service from your side earlier. I have also contacted mr raunak your area manager of himachal but no response has been received from him also. Kindly resolve the issue otherwis i am compelled to take up the matter in consumer court.