I had purchased a Whirlpool Refrigerator on 18.12.2022 from M/s Great Eastern Retail Private Limited, Kohat Enclave, Pitam Pura, Delhi - 110034 (Authorized Dealer of Whirlpool India) and a Complaint Reference No. DEL[protected] was registered on 19.12.2022 by the Dealer at Whirlpool India for Demo & Installation of the said Refrigerator and inspite of several verbal reminders as well as written communication by myself over Whirlpool India Customer Care No. [protected], through Chat and through E-Mail, their Technician Mr. Ravi (Mobile No. [protected]) had contacted me over phone in the evening of Saturday i.e. on 24.12.2022 at around 7.00 PM and he assured me that he will visit at my Registered Residential Address on Sunday i.e. on 25.12.2022 at around 11.00 AM. Thereafter, on 25.12.2022 (Sunday) when he did not arrive by 11.15 AM, I had called him up and he told me that he will visit soon. I had made several calls to him and every time he was saying that he is in my area for other calls and will definitely visit soon, but he never came to my residence and after 8.00 PM on 25.12.2022 (Sunday), he stopped taking my calls.
It is very surprising and shocking to see the behaviour and casual approach of the Technician Mr. Ravi (Mobile No. [protected]) of Whirlpool India and Non-Attendance/ Non-Resolution of my Complaint Reference No. DEL[protected] till date.
I had also written E-Mail to Whirlpool India at their E-Mail IDs: [protected]@whirlpool.com with CC to [protected]@whirlpool.com; [protected]@whirlpool.com, but no response received from their end and nothing has happened till now. A Reminder E-Mail at these E-Mail IDs has also been sent by me today morning.
This is the clear cut case of deficiency of services on the part of Whirlpool India.
Concerned Officials/ Authorities are requested to please look into the issue and take urgent and immediate action to resolve my long pending Demo & Installation Complaint.
Thanks & Regards,
D.K. Nagpal
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