[Resolved] Whirlpool India — over charging the spare part cost for the refrigerator service

[Resolved] Whirlpool India — over charging the spare part cost for the refrigerator service

R Rajumech4 from Bengaluru, Karnataka

This is hanumantharaju, filing a complaint against one of whirlpool authorized service dealer “cool zone” (Located in chandra layout, bangalore, karnataka) for charging 10 times the actual cost of the replaced refrigerator spare parts (Timer & cut-off sensor). The details of the issue is mentioned below. I raised a refrigerator service request due to cooling issues on whirlpool web portal (http://www.customercare-co.in/whirlpool.php) on 13/04/2019. Then i got a call from a cool zone, situated at chandra layout, bangalore, claiming as received your service request & we have authorized service dealer for whirlpool. The engineer visited & checked the our 9 years old double door refrigerator. Then he replaced timer & cut-off sensor due to cooling issues The actual cost of these two products are around rs 500/- but technician charged rs 4500/-. I tried many times about this cheating over a phone, but he is not at all responding, We have invoice bill & replaced old parts with us. We trust the company & their service & price, but how this person can cheat the customer almost 10 times the actual cost of the product. The service provided is also not good. So, i request, kindly remove this kind of service provider from whirlpool dealership & ask them to refund extra-charged amount with penalty to customer. Let me know if you need any more details on this. +3 photos Was this information helpful? No (0) Yes (0)
Jul 15, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Apr 27, 2019 Whirlpool India Customer Care's response Dear Team, We are enable to connect with the concerned person. Hence, we request you to kindly share mobile number of concerned person so that we can assist in best possible ways. Regards, Whirlpool Support Apr 27, 2019 Updated by Rajumech4 Dear Whirlpool India Customer care Team, Thanks for showing interest. I am not sure whether my mobile no. is visible to only respective people or publicly as well. So, please share your email ID, I will share my mobile number as requested. May 05, 2019 Updated by Rajumech4 Hello Whirlpool Customer care team, I haven't received any response from your end to share your email ID. I have shared already Invoice & replaced spare parts picture details. I haven't heard any action step from your end. As requested am sharing my mobile no. [protected]. Verified Support May 16, 2019 Whirlpool India Customer Care's response Dear Customer, We would request you to kindly reach us at our Email ID: [protected]@whirlpool .com for further assistance. Regards, Whirlpool support May 22, 2019 Updated by Rajumech4 Dear Customer Care Team, As per your request, the email has been sent to [protected]@whirlpool.com. Let me know if you need any more details. Jun 04, 2019 Updated by Rajumech4 Dear Whirlpool India Customer care Team, I haven't received any phone call or email response after sharing the details as requested by you. It's been more than 1 month now, don't see any progress so for. Please update the status. I am also attaching here product purchased bill. Jun 06, 2019 Updated by Rajumech4 Hi, Could you please update on this. I didn't receive any phone call or email response after providing requested details. It's been more than 1 month now. Verified Support Jun 12, 2019 Whirlpool India Customer Care's response Dear Team, We are enable to connect with the concerned person. Hence, we request you to kindly share mobile number of concerned person so that we can assist in best possible ways. Regards, Whirlpool Support Jun 13, 2019 Updated by Rajumech4 Dear Whirlpool Team, My mobile number is already shared in the same forum. Please go thru the trail communication. This is second time you are asking the same thing. It seems like you are just trying to simply dragging the days. My mobile number is [protected] Thanks Hanumantharaju M Jun 23, 2019 Updated by Rajumech4 Dear Whirlpool Team, It has been two months now. But I don't see any resolution of this complaint. I haven't received any phone call even after sharing my mobile number as requested. Please respond. Thanks Hanumantharaju M Jul 04, 2019 Updated by Rajumech4 Dear Whirlpool Team, I haven't got any response even after many reminder. I never expected this from Whirlpool. This kind of behavior definitely will loose the customer faith in the product. Please respond. Thanks Hanumantharaju M Jul 17, 2019 Updated by Rajumech4 Dear Whirlpool, I can't understand how you people response to customer. It has been almost three months now, not seen any resolution or response email. please respond. Thanks Hanumantharaju Aug 18, 2019 Updated by Rajumech4 Hello Whirlpool, It's been more than 3 months now. I haven't got any response or call even after sharing my contacts. if you guys continue to cheat customer & don't respond to customer complaint, definitely it is not a good sign for company & one day going to vanish from the market. Jan 13, 2020 Updated by Rajumech4 Hello Team, This issue has not been resolved & no person has contacted yet from Whirlpool. I don't know how this ticket is marked as resolved. Jan 14, 2020 Updated by Rajumech4 Please reopen this ticket as this issue is not resolved. please read previous comments.
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