[Resolved] Whirlpool India — pathetic service from whirlpool | |
Attention whirlpool india : i have been really frustrated to logged my complaint with you regarding my refrigerator which has been having over cooling issue due to compressor as confirmed by the whirlpool service engineer. Initially to remediate the issue certain parts costing around 4k was replaced which didn't resolved the issue. There fore after multiple complaints, i was confirmed of the exact issue which would need to replace my refrigerator since repairing was not possible as confirmed by the service engineer. I went ahead giving my go-ahead to do so as i have been having various inconvenience as there was no other option. For replacement, i was asked to provide a new whirlpool refrigerator model since my model was no longer available now. I provided the same and after some days i was told that i would need pay 15k for the replacement of refrigerator which has a market rate of approx. 20k and was getting the same at 19400 (From whirlpool online site) which was simply rediculious. Though they recalculated it again once i clarified of 4k i gave for misleading parts replacement along with the correct value of the refrigerator and mr. Ankit (From whirlpool) went ahead with seeking approval of 8k and asking me to pay the same. Now my question is should i pay 10500 (After 50% reduction of my original refrigerator) + 4000 (Misleading part replacement) + 8000 (Replacement charge) = 22500 for a refrigerator which has a market value of approx. 20k when the issue is with refrigerator compressor which carry 10 years warranty and asking me to pay above market price even after going through all the hassle and inconvenience since last 4 months. Appreciate if you can quick fix this. Fyi - request number i logged are as follows: Hr[protected] - 27th nov Hr[protected] - 9th dec Hr[protected] - 20th dec Hr[protected] - 28th dec Is this the level of customer service we should expect from a brand like whirlpool?? Though my interactions in the last 4 months has definitely shown me the rubbish and unreliable experience i had with you guys. Was this information helpful? | |
May 6, 2018 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Apr 05, 2018 Whirlpool India Customer Care's response Dear Customer, We hope our service team has already shared the requisite information regarding your appliance replacement concern.We request your understanding on the same. Regards, Whirlpool Support. | |
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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