[Resolved]  Whirlpool India — poor service and irresponsibility

Address:

Coimbatore, Tamil Nadu

On 19th of Mar 2018 we made a complaint to Sri Lakshmi home care, Pollachi an authorized whirlpool service center. On the same day technician (name not known) from the service center visited and said compressor was to be replaced and stabilizer also. (even though the fridge having inbuilt stabilizer,
we put an external stabilizer also). we respect the technician advise and pay Rs.2000/- for stabilizer as advance . On the next day 20.03.2018 the technician replaced the compressor, thermostat, two legs and whirlpool stabilizer and charged Rs.5900/- +Rs.650/- The fridge worked only for the same day of service (20.03.2018) and from the next day, fridge was working but no chillness was there.
21st Mar 2018 I again raised a complaint to the authorized service center, the customer support team said they will send the technician by today (21.03.2018) or the next day. I again and again remind this issue twice a day as this is summer. when ever I"m calling the only reply from the service center is " the technician will attend the problem by today evening". but the problem is yet to be rectified. I also brought to the notice of customer care number[protected]. They register this complaint as "Code.287 MR.[protected]" and the problem will be rectified in 24 hrs. but still the negligence continues. We contacted other fridge technicians, they mentioned that before filling gas the oil has to be removed properly, if it is not removed properly it will cause a choke in freezer box which also damages the compressor slowly. Whirlpool has a very good brand image. The reason we contacted whirlpool service center is to get a quality service. Irresponsible employees like this and unqualified technicians are actually causing damage to the brand image whirlpool.
We kindly request you to help us in this issue by either refunding the amount or repair the fridge since this is summer season.