Whirlpool India — poor service of whirlpool refrigerator bangalore, karnataka

kvikram10

from Mysore, Karnataka

Address:

Bangalore, Karnataka, 560103

I had raised a complaint about water leakage regarding my whirlpool refrigerator. Sr raised on 06-jun-19 - bg[protected]. Technician visited on 07-jun-19, changed part and charged 3300/-, problem not resolved.
Even after several follow ups there has been no response.
2nd sr raised[protected] bg[protected]. Till today 4th july 2019, there is no response.

The problem still remains the same from the time it was first reported.

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Whirlpool India customer support has been notified about the posted complaint.

Jul 04, 2019

Updated by kvikram10 Extremely unhappy with the service received from Whirlpool. Such kind of service will eat into their sales, as people will stop buying their products, due to such poor service.

Verified Support

Jul 05, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.

Jul 05, 2019

Updated by kvikram10 My service request was closed without anyone attending. Such is the customer service from Whirlpool.

Jul 05, 2019

Updated by kvikram10 After my complaint here, a new service request was opened on my behalf and one technician visited and tried to address the problem. We will have to wait and monitor for few weeks to see if the problem is resolved.

Looks like things are not attended to unless we complain to someone. In Bangalore the servicing for refrigerator is done by Max Serve Solutions Pvt. Ltd. - Authorized Service Partner of Whirlpool.

Verified Support

Jul 06, 2019

Whirlpool India Customer Care's response Dear Customer,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support

Jul 08, 2019

Updated by kvikram10 As stated earlier, after my complaint here, things started moving and a technician visited and performed corrective action. As of now we are still monitoring to see if issue is resolved. If you can keep this open for a week, will update and confirm if the issue has been resolved.

Nov 09, 2019

Updated by kvikram10 Till to date the leaking continues. I have kind of given up on getting this rectified. Will not consider Whirlpool in my future purchases

Nov 09, 2019

Updated by kvikram10 It is unfortunate as I feel product is good but service is a lot to be desired