[Resolved]  Whirlpool India — poor service - resolve refrigerator issue -complaint number hr[protected]

Address:

Hisar, Haryana

Dear Sir/Mam

I am a resident based at Hisar. Though Myself fond of the Whirlpool appliances however recent service from whirlpool is quite surprising.

1) I have lodged a complaint at your customer care on 06.07.2018 about auto-off of the refrigerator after every 8-9 hours and restart after pushing the 6TH SENSE Button

2) Technician Visited and informed that All parts including Compressor is ok however seems some wiring issues (will cost around INR 2K) and ask to send the refrigerator to your service center for repair

3) Considering it was peak season and kids were at home - I suggest to send after 15-20 days which technician agree considering still on workable consideration using 6th Sense Button

4) A Fees of INR 450/- was paid via receipt number 15889 dated 07.07.2018

5) However when i called technician to lift the refrigeration to your service center - Surprisingly My request was ignorned

6) I need to lodge a complaint again to you customer care on 05.08.2018 and on 6th August, technician lifted the machine to service center (I paid INR 200 for transporter on request from technician)

7) On 11th August, I receive my refrigerator stating its working fine (I again paid INR 200 for transporter on request from technician)

8) On 13th August, i again need to call the technician saying now 6th sense issue has resolved but freezer is not frozing the ice

9) After my repeated request technician visited and told that - There seems blockage in the Wire/pipe which will be cleared through gas cycliner and you need to send to service centre.

10) Though i was interested to get this fix at home only but on request of the Technician, it was again send to service centre on 11.09.2018 (Again cartage of INR 200 Paid)

11) I have told that it will be repaired and returned by 14th Sep

12) On 15th September - Mr Ravinder Punia called and informed that compressor is out of Order and it will be replaced with costing of INR 5200./-

13) Considering I spend lot - I immediately ask to return my refrigerator in same condition as I would like to use without repair

14) To My surprise, I have been informed that technicians have released out all Gas which i filled 2 months ago only

15) Nothing was discussed and no approval was taken to release out Gas for repair

16) Due to negligence of your service center, My Refrigerator has been brought to non workable condition /Zero level

I want my refrigerator in the Original condition as nothing was discussed with me about pro-cons of the problem.

To get my refrigerator in original condition - i again have to call your customer care vide complaint number HR[protected] dated 16.09.2018. They advised to contact local advisor but i am not hearing anything from center.

Without refrigerator, Life of my family member and kids become terrible.

I appreciate immediate resolution and arranging by Refrigerator back to home in original condition ( i want to use without resolving the freezing issues)

Thanks
PD Mittal
[protected]