[Resolved] Whirlpool India — Problem with Fully automatic Washing machine Gearbox and poor after service team response. | |||
I bought Fully Automatic top loaded washing machine from Next Showroom, Empress Mall Vapi at around Rs.18000/- We used for 01 to 1.5 years and its Gearbox got failed; We complained and your team changed its gearbox. Once guarantee period of 02 years got over; we faced rotation problem during and we complained in customer care ; they sent engineer and they found that belt is damaged and they changed the belt with around Rs.300 charges and 06 months warranty. Again it stops rotating so we called that engineer and asked him to check as belt was under warranty ; he checked and replied that its Gearbox is damaged and needs to be replaced. I complained to Whirlpool customer care regarding this and they asked me time to solve this. I did so many follow up for 16 days but there is no solution. I agreed to pay before 03 days and confirmed the same but till time not attended. I talked with area service manager Mr.Saurabh Agarwal, Ahemdabad; his approach was casual and answer was so much un mature to handle such complains. The conclusion is that bad and irresponsible service. Was this information helpful? | |||
Complaint marked as Resolved
Whirlpool India customer support has been notified about the posted complaint. Verified Support Nov 27, 2014 Whirlpool India Customer Care's response Dear Hardikc,
Please call us on our CRM number 60008558 or [protected] and also drop us a mail at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible.
Thank you
Warm Regards,
Whirlpool India
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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