[Resolved]  Whirlpool India — Problem with Fully automatic Washing machine Gearbox and poor after service team response.

Address:

Dadra and Nagar Haveli, Dadra and Nagar Haveli

I bought Fully Automatic top loaded washing machine from Next Showroom, Empress Mall Vapi at around Rs.18000/- We used for 01 to 1.5 years and its Gearbox got failed; We complained and your team changed its gearbox. Once guarantee period of 02 years got over; we faced rotation problem during and we complained in customer care ; they sent engineer and they found that belt is damaged and they changed the belt with around Rs.300 charges and 06 months warranty. Again it stops rotating so we called that engineer and asked him to check as belt was under warranty ; he checked and replied that its Gearbox is damaged and needs to be replaced. I complained to Whirlpool customer care regarding this and they asked me time to solve this. I did so many follow up for 16 days but there is no solution. I agreed to pay before 03 days and confirmed the same but till time not attended. I talked with area service manager Mr.Saurabh Agarwal, Ahemdabad; his approach was casual and answer was so much un mature to handle such complains. The conclusion is that bad and irresponsible service.