[Resolved]  Whirlpool India — products spare parts not available with in 2 years of purchase

Address:

Nedumpura house, P. O kattoor, Tharayil house, 680702

My self surumi, my father in law purchased a whirlpool fully automatic frontload washing machine from a retail shop edappully emporium, edappully complex, tana, in irinjalakuda, pin 680121, kerala, thrissur district on 29 june 2017. It had a sudden
Functional issue on august 2019 and immediately called to the retailer shop from where i purchased the product and they came a checked and said it's board got ruined and we need to repair or replace it. After 2 weeks we called them and they returned the board and said they couldn't repair it and even they can't replace the board with a new one. So then i called to whirlpool customer service centre and they came to check from their irinjalakuda branch. They came and checked the product and said that this product is a discontinued proct of whirlpool and so even the products spare parts are not even available. We were shock to hear that from them because it was just years that we brought a product which cost us rupees 21900 and with in 2 years just a spare part got a complaint and they could provide it. They asked us make a complaint so that they can replace it with new one so that we need to pay the half price of it. We went more than 3 times to the whirlpools irinjalakuda service center to know the status of our complint. They at last said that they can't do anything, and they opened it up that this product was already an outdated product when whirlpool sold it to the retailers for small rate, and customers we did not know about it and brought it, now just after 2 years with a small issue now the product is useless and company do not even value our spend on the product. So i would like to request to please do the needful so that they could atleast replace this product or pay us half money.