[Resolved]  Whirlpool India — refrigerator amc renewal

I had given the cheque (861806) of Rs. 2, 665 on 13th March to renew the AMC for my refrigerator. But I have not received any communication from Whirlpool with regards to the same. However, I have been receiving many calls requesting for AMC renewal.

I had called up the Customer care on 2nd april asking for the status and I spoke to the lady called Jasvinder. Instead of providing the status, I was asked to contact the bank. in case of cheque dishonour, I should have got the message from my bank or whirlpool should have communicated to me. Also I expect something to be there in their system but that is not the case.

afterwards, the lady asked me to contact the service center as I had called the customer care. May I ask you what is the responsibility and scope of customer care? if customer needs to contact service centre for AMC. why customer care no. is given in the broucher?

Now it's almost 1 month and I am still awaiting for AMC renewal. The worst time I have been facing with Whirlpool in this regard. Most Pathetic Service