Whirlpool India — refrigerator - big brand big cheaters

Address:

New Delhi, Delhi, 110034

We have purchased whirlpool double door refrigerator from below dealer :

EP Electronic Paradise Pvt Ltd

13 Vaishalli main road pitampura

New Delhi -110034

See how idiotic these dealers are they don't have any knowledge about the product features added by the company.

Now after 3 years a problem occurred and there is no cooling in lower part of refrigerator, so we complained in whirlpool.

(Complaint number -)

Mr. Kamal from whirlpool came and said that "Because of no external stabilizer defrost kit got damaged" and which is costing Rs. 2700.

Dealer and service center engineer had conversation on this and both are stuck on their points :

Dealer says no stabilizer required.

Whirlpool Service Center engineer (Mr. Kamal), says it is required. (defrost tray got damaged due to absence of external stabilizer)

WHO will pay this amount...????? Why we have to bear for misguidance and unawareness of their products, which they are selling in the market just to make profits.

Dealer denied bluntly and said that you (we as customer) have to pay the amount. We were misguided at the time of purchase, not sure why whirlpool is allowing such dealers to sell their products.

Are you guys serious….?????

THIS IS VERY PATHETIC CONDITION OF YOURS SERVICES ? That we are not getting any response from any end TILL DATE NO RESOLUTION

I am expecting positive response from WHIRLPOOL (change of KIT free of cost and action against the dealer or service engineer, whosoever is at fault) on this and if no response received then I will have to approach to consumer court for the same.

I will definitely leave negative remarks on social media as well.