[Resolved]  Whirlpool India — refrigerator no cooling issue re-occured

Address:

Ghaziabad, Uttar Pradesh, 201204

Hi Team,

Since the day we have procured this whirpool refrigerator in the month of March 2018, we are facing issues with the unit. Would like to highlight that the controller/core board was changed by whilrpool service team in first 3 months itself as it was having cooling issues. Subsequently this problem was reoccuring every 2 months and we did report everytime to the service team to address the issue. The engineer used to come and clean some parts which worked for a week or so but same cooling issue reoccurred.

Few days before, I raised same issue to your team and pls note that this is almost 6-7th complaint to the customer care. Engineer visited as usual and asked us to get replaced the same controller/core board. We can easily construed that the problem was with unit itself and the service team was servicing to just pass the warranty year. I am really disappointed as I chose whirpool as one of the premium brands. Nevertheless I would request you to please get this refigerator unit replaced immediately so that I may not face repititive issues and pain.

Refrigerator Sl. No: INE[protected]
Complaint no: GB[protected]