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[Resolved]  Whirlpool India — Refrigerator problem

Hi,

I am Manish Kumar from Patna, Bihar.
I purchased whirlpool refrigerator model[protected] IMFRESH PRM HC 5S,
Color - Sliver Bliss,
S. No - INC[protected],
Gross volume - 245 liters,
Storage volume - 218 liters.


In my refrigerator some time water moisture comming full body since 8 months back but till now I am not getting any help full response. I complaint several time near june 2016 that time mechanic visited (alound 3 times in june month) in my house He tell your refrigerator will be changed and you get new refrigerator but till now I am not getting any response after june. In October I called so many times customer care he told contact to Patna delivery Manager. I contact him he give me another number and told contact to branch coordinator and so on ... That time I contact so many times but I am not getting any response.

My register complaint mobile number is : [protected]

Please do quick response otherwise. I complain to consumer court or complain to higher member .becouse of allready complaint more than 10 times near 8 Months.


I am also attached some screenShot of bill details and refrigerator screenShot:
Please find the attached file.

Regards,
Manish Kumar
[protected]

Refrigerator problem
Refrigerator problem
Refrigerator problem
Refrigerator problem
Refrigerator problem
Refrigerator problem
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Complaint marked as Resolved Mar 7, 2017

Complaint Status


[Jan 20, 2017] Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Whirlpool India Customer Care's response Jan 20, 2017
Dear Manish Kumar,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support
Verified Support
Whirlpool India Customer Care's response Jan 21, 2017
Dear Manish Kumar,

We would like to inform you that your case is under process for the required approvals for the appliance replacement and the same will take 10 to 12 working days to complete.

Regards,
Whirlpool Support
Verified Support
Whirlpool India Customer Care's response Feb 03, 2017
Dear Manish Kumar,

The appliance has been delivered to your place. Hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance.

Regards,
Whirlpool Support
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