[Resolved]  Whirlpool India — refrigerator service not completed since more than two months

Address:

1595, Srikrishana, Eastend Main road,, 9th Block Jayanagar, Bengaluru, Karnataka 560069, 560102

Timeline:
25 Dec 2019 - product is 2 years old, refrigerator ice box is damaged
26 Dec 2019 - complaint is raised to whirlpool customer care
27 Dec Senior Technician comes in, charges INR 354 for looking at the issue which is ice box has been damaged, and needs replacement with gas recharge
27 Dec Junior Technician comes and replaces ice box and fills up gas, charges INR 4700, asks to monitor issue for 3-4 days
29 Dec Issue is not resolved, no cooling in the refrigerator
30 Dec Junior Technician comes in again to check the issue, refills gas and tells to monitor again, If the issue isnt resolved he informs that the compressor will be replaced under warranty
January 2 week onwards - after calling the service centre employees, they keep on giving contact number of different people in their organisations
February 1 week - Service request number is closed multiple times and new ticket is assigned even i didnt provide with the customer satisfaction number. Case is escalated at the support centre.
February 2 week onwards - Support centre supervisor himself coordinates with the Bengaluru service provider maxserve but no action is taken after telling that the a senior technician will visit the premises and check the problem
February 3 week - after multiple leaves taken by me with nobody showing up as promised, a senior technician comes up and says that there is a just a gas leak and a junior technician will come up and fix it. Even after he was told that a junior technician has already checked for gas leaks and suggested a compressor change.
February 3 week onwards - Multiple calls to the support centre and service partner, neither of the technicians are showing up even after giving time slots for the fix.
Till the time of writing this report no action has been taken