[Resolved]  Whirlpool India — refrigerator warranty issue

Address:Chennai, Tamil Nadu, 600061

I have purchased auto defrost whirlpool refrigerator. But the machine doesn't defrost properly and ice formed fully inside the freezer box. Then i have switched off and kept it for about 3 hours still the ice didn't come off. Hence i have manually removed it and while doing so the gas chamber got damaged. I have raised complaint and they said they won't cover this on warranty. The response given by them was, since i used different brand stabilizer the fridge doesn't defrost automatically. This is ridiculous and the dealer or installing person have told me about this. The worst ever warranty cover terms by an company.
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Sep 27, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
Whirlpool India Customer Care's response
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Jul 30, 2019
Updated by vigneshvinoth25
There isn't any response from anyone yet! Great service! It's time to throw away the refrigerator. And time to suggest friends and relatives to stay away from Whorlpool!
Aug 09, 2019
Updated by vigneshvinoth25
Worst response from customer service team. No response at all
Verified Support
Aug 12, 2019
Whirlpool India Customer Care's response
Dear Customer,

Our service team tried to contact you but couldn't get through since long. Hence, we are closing this complaint.

Regards,
Whirlpool Support
Nov 02, 2019
Updated by vigneshvinoth25
Never received any call from them. Worst ever service. Never buy whorlpool products!!!
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