[Resolved] Whirlpool India — refund not received for my refrigerator unprofessional behavior pathetic after sales service

Gourik Nandy

from Delhi, Delhi

Address:

700048

I purchased a whirlpool refrigerator (If inv 355 elt 4s/340l ref-caviar black) on 28th may. Upon delivery, the whirpool person found a dent at the back. He raised a request for a replacement. However, after several conversations, the company failed to provide us with a replacement, so we opted for a refund.

As per the customer care, the refund should be credited to my account within 45 days from the processing date.
The service centre people say that the refund was processed on 17th june, but till now, i have not received my refund although its exactly 2 months today

The service centre people are too arrogant and keeps on disconnecting my calls. I am extremely unhappy with whirlpool. We trusted whirlpool, but it seems that we made a great mistake by purchasing their product.

Too much dissatisfied.. Will never recommend anyone about the rand.

Please help me to get my refund back.

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Oct 28, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.

Sep 02, 2019

Updated by Gourik Nandy Hi Team,
What is the update on my refund status? I got an email(on 20.08.2019) that it will take another 25-30 days for the refund to get processed .

After that, no one even bothered to contact whether the refund is yet processed or how much time it will take to get reflected in my bank account ..

Is this the way you treat your customer?? Have we done a mistake by purchasing your product??

We were previously told that the refund takes 45-50 days to get processed . On the 65th day, your support executive calls and tells me that the refund was stuck at some approval level which he is unable to share because of 'Company policy'..

So, does your 'Company Policy' states to fool your customer like this?? Why was I not intimated on time that my refund is stuck ?? Why did I have to make hundreds of phone calls and log register in this platform to come to know that it will take another 30 days to get processed ??

I need an ETA as when the money will get refunded to my account

Verified Support

Sep 24, 2019

Whirlpool India Customer Care's response Dear Team,

Our service team has shared the required information with customer regarding his concern.

Regards,
Whirlpool Support