Whirlpool India — Refusal for Replacement of Refrigerator

Product Name: Whirlpool Double Door Refrigerator

Product Number: Whirlpool REF IF INV CNV 305 STEEL ONYX 3S N (292)

Serial Number: DRH[protected]

Date of Purchase: 02.01.2022

Warranty Details: 2 Yr VS+EW FOR REFRIGERATOR

Purchase Location: Vijay Sales, M2K Rohini, New Delhi

Major issue: Non-Cooling, Continuous Water leakage at the bottom, and wetting shelves and inside the body.

There have been multiple case threads open for the existing issue. The initial complaint was raised at the purchase location on 03rd January 2022 followed by 03rd October, 22, 13 October, 22, and 24 October 2022. Besides this, a number of complaints have been lodged with Vijay Sales.

Since the purchasing date, the product has been causing major issues, especially after the engineer's visit. Multiple complaints and ongoing conversations with the engineer have been ongoing requesting a follow-up visit to fix the defect created on the engineer’s end.

Since that date, multiple email threads have been shared with Service Operation Support teams and they refuse to provide any case number or complaint record.

The team is reluctant to respond to email threads that need action and call requesting that they cannot share everything on emails.

Would like to get the necessary engagement for the replacement of the machine and compensation for the troubles the company has put through amidst the calls.
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Whirlpool India customer support has been notified about the posted complaint.
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