Whirlpool India — service center not sending technician to repair.

Address:

500090

I have complained on 24th of may regarding very bad smell from AC. When the technician called me, I asked him to bring a water outlet pipe for AC to replace. He came without bringing that pipe and inspected the unit and charged me Rs.530 as visitng charge. He said that the pipe was not in stock and he would bring it the evening of next day, since then he post-poned multiple times and finally stopped answering my calls and also closed my complaint without informing me. I opened another complaint on 31st asking them to send a technician but no one has called me since then despite calling the customer care multiple times a day and asking to talk to managers. The managers didn't talk to me saying that I will get a call from manager in 5 minutes. They told that each time I called, atleast 5-6 times.

If suing is allowed in this country, I would have sued them to bankruptcy. I want the company to send a technician to resolve the problem as soon as possible and also refund the amount that was previously charged and also compensate me with additional amount for all this hassle.