Whirlpool India — service contract done but not agree to do

Address:

Mumbai City, Maharashtra, 400076

I did a contract with whirlpool for the washing machine of the same company at the time of contract they committed lots of things like cleaning of machine with powder provided by company and now service contractor deny the same.
Now as a customer i don't know what to do.
Whirlpool told our telemarketing contract with cyrus and authorised service center contract with shreeji marketing.
I did contract with cyrus and paid the charge in the name of whirlpool. But service provider did not agree with service contractor and company did not reply just politely says go and contact where you did the contract.

Kindly suggest me from where i recover my money back. Whirlpool cheated me.
But from now i never use whirlpool product or never suggest any one.