[Resolved]  Whirlpool India — Service provided by service centre Sadguru enterprise by whirlpool is pathetic

Address:Mumbai City, Maharashtra, 400052

We had complained regarding whirlpool refrigerator because the fridge was not getting cold and neither there was formation of ice. The mechanic charged us a bomb of Rs.6500 plus 515 for visiting charges for changing heating system and filling gas for cooling. Within 15 days of service (17/10/16) the fridge spoilt further blowing out hot air. Inspite of repeated complaints they have not sent their mechanic again. Seems everyone goes for Namaz 24/7. When they want to earn money on first visit they are ready to come anytime.
Pathetic company n pathetic services. Will not buy anything in future from whirlpool.
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Dec 23, 2016
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Nov 11, 2016
Updated by Sonytolani
The above complaint is by raj Kumar tulsiani, khar mumbai
Verified Support
Nov 12, 2016
Whirlpool India Customer Care's response
Dear Sonytolani,

We sincerely regret the inconvenience you have faced. Please share your complaint number and contact details at [protected]@whirlpool.com so that we can escalate this issue to our team.

Regards,
Whirlpool Support
Verified Support
Nov 21, 2016
Whirlpool India Customer Care's response
Dear Sonytolani,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support
Complaint comments 

Comments

Oh ok further news. A mechanic was sent who said the coil is spoilt n asked for 500 rs. Although we had paid a bomb of Rs 7000 on 17/10/16 for services n the mechanic said there won't be any problem n warranty is for three months. While he was fixing coil, we saw him filling gas again for One hour and our kitchen was covered in black smoke. After that he said compressor is spoilt. Wat a joke!! He spoilt the compressor as it was overheated since he was filling gas. He ruined the refrigerator and it's completely not working now. They r asking 7500 more for compressor which the mechanic spoilt n was not willing to admit. Wat kind of joke is this. Spending 7000 first, coil for 500 n then asking for 7500 for ur fault
Who spends so much for just services. Anyone wud buy a new fridge. Just saying this entire team
Running Sadguru enterprise by whirlpool is a big cheating racket. Thanks to u whirlpool we now have to live without a fridge till we get another one since ur mechanic ruined the compressor. Our Money 7000 gone in drain.

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