Whirlpool India — Service Req. No: KOL[protected] / BOF230523FS02156 | Faulty product delivered & need immediate replacement

I had purchased a Whirlpool IntelliFresh 440L refrigerator on 18th Sep’22 from Croma Kalikapur outlet in Kolkata and since installation I am facing the not optimal cooling issue. Multiple times issues have been raised with Whirlpool but every time the service requests were closed stating the adjustment issue and since it was winter time and the food items were not getting perished as minimal cooling was happening and the outside temperature was also low. The auto Intellisense functionality was not working as per the expectation stated during the time of sale and demo. But this summer the food items started getting perished, ice creams are getting melted and the ice cubes are not forming. So once again I booked a technician visit both with CROMA & Whirlpool on 23rd May’23 with the service id details being mentioned in the subject line. On 24th May’23 the same technician visited and I explained and showed them the issue and they diagnosed the system as choked. But when I asked them to elaborate the issue they told me gas needs to be refilled as gas leakage is happening and another technician would visit to fix the same. Then I stated clearly that the product which is under warranty and having manufacturing defects need to be replaced and any short term is not acceptable since it may incur recurring cost in near future. I also explained to them that the same issue was highlighted multiple times earlier but every time the same got ignored but the technician started arguing stating that those were adjustment issues.

I would request the management to look into the reported issue log since the date of product purchase for more details. I would also request both the Whirlpool & Croma management to look into the issue jointly and replace my damaged product immediately. The necessary bills and documents have been attached for your reference.

My experience with Whirlpool after sales service is very bitter & horrible and in near future I would not go for Whirlpool products anymore and would not recommend the same to anyone.
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Whirlpool India customer support has been notified about the posted complaint.
Jun 07, 2023
Updated by Partha Pratim Pal
Dear Team,

15th day running since the request has been raised!!!

As per the last communication my refrigerator is about to be replaced. Kindly let me know by when the action is to be taken and the service request is about to be closed. Also let me know the current status of the service request.

Regards,
Partha Pratim Pal
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Attached is the service request sheet for your reference

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