[Resolved] Whirlpool India — top load washing machine bearings problem

ravichem823

from Mumbai, Maharashtra

Address:

East Godavari, Andhra Pradesh, 533401

We bought top load whirlpool washing machine in December 2016.
From the beginning we have noticed some noise during rinsing and spinning. We have IFB top load in our parents home and it is noise free and even after 6 years operation there is not even a single compliant. In the first one year, we have called whirlpool technician regarding this and after inspection he said this noise is normal and nothing to worry. Right after 2 years warranty completion, there was heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person visited our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said bearing must be replaced and said the cost is around Rs 6000/- and said there wont be any warranty for this new bearings. On hearing this I was shocked, because we bought the machine for around 16, 800/- and now within 3 years we need to invest for repair ~ 7000/-. Instead of repairing it, I thought of exchanging this machine to buy front load machine from IFB or BOSCH. But the shop owner said he can refund upto 1500/- only for this machine. Again shocked after hearing this. Earlier I used to have some respect on Whirlpool brand. This is my first home appliance from Whirlpool. But after using this product, I am regretting for choosing this brand. Only hype nothing else. Machine quality and performance is utterly poor. It seems intentionally the machine life is designed for warranty period (2 years) so that company can earn more on spares. My sincere request to all the buyers please don't buy whirlpool washing machine.

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Oct 22, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Whirlpool India Customer Care's response Dear Team,

As there is no complaint number or contact detail provided, we are unable to communicate with the concerned person. Hence, we have asked customer to share the details, so that we can do the needful.

Regards,
Whirlpool Support

Nov 04, 2019

Updated by ravichem823 Dear Sir, We've been using Whirlpool top load washing machine from close to three years.

Right from the beginning, the machine is making slight noise during spinning/rinsing. We have called whirlpool technician couple of times (during warranty period) and the technician said this noise is not a problem and can be used without any hesitation. In fact, apart from noise, there is no problem in washing efficiency and from then onwards we have been using the machine as such.

I have purchased AMC plan through online and at the time of purchase of AMC plan we are using the machine as usual for our daily cloths washing. Recently I have requested for technician visit and the technician said that noise is because of some problem in bearings and it is better to get replaced. Later on the owner of the service center called us and said he is not going to accept this AMC as it has been purchased through online and asking us to pay money for repair work and everything. Service center owner is very ill mannered and careless attitude. TEchnical Service requested on 20.10.2019 once and 29.10.2019 once, but he said he is not going to consider AMC.

Please note that AMC plan has been purchased as per company terms and conditions only which is Machine should be in working condition at the time of AMC plan purchase. If your company service center owner is not going to consider this AMC plan then please refund my AMC paid amount back asap.

Whirlpool customer service is pathetic. It's been more than 2 weeks the issue has not been addressed yet. Talked with multiple customer care executives also written complaint in "[protected]@whirlpool.com", but not even a sinlge reply from company side.

This is our first product from Whirlpool brand. Please don't make us regret for choosing whirlpool branded product by not being customer friendly and by not providing timely support.

Please find attached AMC invoice, Washing machine purchased invoice with warranty card.
My registered mobile number is[protected].