[Resolved] Whirlpool India — under warranty machine failure | |||
We bought top loading whirlpool fully automatic washing machine in february 2017 It worked well since 31st december 2018 but from last day there was a heavy sound in the spin tub while rinsing and spinning also the machine was moving n shifting from its position We lodged a complaint in whirlpool customer center they said that two year warranty period is still running, so no visiting charges. The technician came to our home and checked the machine and confirmed that the sound is due to the bearing problem and the machine needs to go to the service center and will be charged 1500/- as the machine is under warranty. I am really shocked how can a machine under warranty can have a faulty bearing and also as the company is degrading and loosing its trust, i am scared of sending my machine to the service center for couple of days. Kindly get it replaced at my doorstep. Mohit anand (Adv) Contact no. [protected] Complaint no. Gb[protected] +1 videos Was this information helpful? | |||
Feb 9, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 Whirlpool India Customer Care's response Dear Mohit, Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon. Regards, Whirlpool Support. Verified Support Jan 04, 2019 Whirlpool India Customer Care's response Dear Mohit, We got it checked with the service team and confirmed that our service technician is going to visit at your place by tomorrow to assist you with the appliance issue. Regards, Whirlpool Support. Verified Support Jan 07, 2019 Whirlpool India Customer Care's response Dear Mohit, We hope your concern has been resolved. Please let us know if there is anything else you need help with. Regards, Whirlpool Support. | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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